Take a look at our frequently asked questions for help on your orders.
We get it! Sometimes you just want to return your item/s and get your money back. The item needs to be in its original condition and must show no signs of wear. We have a 28-day return policy from when the order was delivered to you. We do not offer a free return policy. You will have to pay the return postage. All returns received within 28 days will be refunded back to your original payment method.
If an order was paid for between a gift card and payment method, refunds will be automatically processed to the same method. Gift card payments will not be refunded back to a payment card or Paypal account.
Refund can take up to 7 days to process. Please log your return on our website http://hatg1.returnscenter.com
We do not accept returns outside of the returns period above. If you return any items after this time, we will return the item/s back to you and ask you to cover the cost.
All items are inspected on return.
Returns are your responsibility until they reach us. You need to obtain proof of postage to show you have returned the item/s. Please ensure it is packed up properly.
We are happy to exchange your item if it is unsuitable. Please log the exchange on our website http://hatg1.returnscenter.com
Please note we can only exchange for the same product, different size. If you are looking to order something completely different then please send the item back for a refund and place another online.
Unfortunately, we are unable to add to or amend orders once they have been processed.
Sometimes you might get an item that you didn’t order. It doesn’t happen often but if it does please get in touch with us at firstname.lastname@example.org. We will cover the return costs and send out a replacement free of charge.
We will aim to dispatch your order within 3 working days. This lead time will increase during promotional sales and new product launches. You will always receive a dispatch email when your order has left our HQ. Orders are sent via Royal Mail 48. Your dispatch email will contain a tracking number which you can use on the Royal Mail website to track your order.
We cannot combine postage on multiple orders.
We dispatch all orders via Royal Mail 48. This is a tracked 48 hours service however due to the global pandemic orders are taking much longer to arrive. Once it has left our HQ we are at the mercy of Royal Mail.
If you have not received your order, we would ask to you wait 10 days before getting in contact with us. We are only able to track the item the same way as you. If you item has not been received after 14 days, we will open a claim with Royal Mail and look to send you a replacement. Royal Mail are working incredibly hard to deliver parcels, but the reality is, there are delays.
Hari And The Gang Limited is based in the U.K. If you live in a county where duty is payable on goods purchased from the U.K, then please note this is not included within the cost of the item. You are responsible for the duty and customs that may become payable.
We are not responsible for custom delays.
Please sign up to our back in stock notifications on our product page to keep up to date with when we release stock.
If you are unsure about size please check the size guides in the product description. The customer reviews on our website may also give you a better indication of which size to go for.